Return & Refund Policy
XSYWIG HAIR RETURN POLICY
Your satisfaction is our forever pursue! We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at firstname.lastname@example.org to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand
( All our hair are original virgin hair, which has been inspect by CISS. If there is any quality problem after received, it can be returned within 30 Days, responsible for your project, so we will do everything from the beginning to guarantee accomplishing your project successfully from design to installation, you can take no risk of your money, time and you can get a perfect solution. )
Here Are Some FAQs In Regards To Our Return Policy:
1. How Do I Make A Return?
Easy: Please make sure to contact us with email at first, our email address is email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. Note: We highly recommend to ship your set via a trackable shipping option, customer must provide us with the return tracking number, as that can greatly expedite the process. Please do not refuse to sign for your package. If you want to return it, please sign for your package first, then email firstname.lastname@example.org for return instruction. Or you will have to pay the high customs fee resulted from not following our instructions.