Order And Shipping
Q1: When will you ship the hair and free shipping ?
A: Generally, we will despatch your order the other day since the date you placed the order, we can ship to all the country in the world, and United States, Canada, Europe, Australia is free shipping, please make order before payment, you will see the free shipping policy.
Q2: Is this 100% human hair ?
A: We promise 100% unprocessed virgin human hair, we have human hair verification certificate and you can fire it to test, you know synthetic and human hair are different smell.
Q3: Can I custom-made the wig cap?
A: the cap is 22.5 inch medium size with Elastic Band, it can be adjusted, and the cap is suitable for 90% customers whatever your head is big or small, it could not customizable now
Q4: Can I custom-made the hair color ?
A: yeah, we can dye or bleach any color for you if you can offer a picture or color number
Q5: What types of payment do you accept?
A: Paypal, Credit cards
Q6: Is there any custom duties?
A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Q7: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Hair Care And Usage
Q1: Can the hair be colored or bleached?
A: Yes. The hair can be colored and bleached. We highly recommend having your hairdresser dye the extensions as you will get the results you want. Or we can dye or bleach any color for you, please contact with us if you need
Q2: Does the hair have a bad smell?
A: Promise no chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Q3: Will the hair be shedding or tangle?
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Tangle: No tangle because we use triple tight new technology. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q4: Are your comments is true ?
A: Yeah, all the reviews and feedback is true, and we have many reviews on tiktok, youtube, instagram, facebook. many customers test hair and enjoy videos on social media, in fact we usually ship free new hair to customers who ordered before or influencers, if you order hair, you have channce to get free new hair in the future.